About our Successes
KACE Law Solicitors is a firm, recognised for professional legal services of the highest
calibre and our practice is authorised and regulated by the Solicitors Regulation
Authority. We draw on our unique knowledge and in-depth understanding of the legal
system to advise clients on a wide range of legal issues.
We are a diverse and dynamic law firm which endeavours to differentiate itself from other firms,
providing professional, tailor-made solutions and sound advice.
At KACE Law Solicitors, we have a modern outlook, we are passionate about what we do and we are results driven;
therefore ensuring the best outcome for our clients. We value each client's individuality and circumstances and will make every effort to protect what is important to each client.
Our approach to legal issues and the law is fresh and innovative. With a wealth of to draw on,
we help our clients to manage their cases safely, smoothly and with uncompromising professional diligence.
Complaints
We are committed to providing a high-quality legal service to all our clients, and it is rare in the extreme that any one has had cause to complain about a service or any other issue. However, if at any point you become unhappy or concerned about the service we provide, you should inform us immediately so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your case, to discuss your concerns and we will do our best to resolve any issues at this stage. If matters remain unresolved. The email to contact us is info@kacelawsolicitors.
What will happen next?
Step 1- We will telephone and/or write to you acknowledging receipt of your complaint within 5 days of receiving it.
We may ask you at this stage to clarify any aspect of your complaint.
Step 2- We will then investigate your complaint. This will normally involve your complaint being reviewed by our client care partner, Philip Landau, who will speak to the member of staff who acted for you.
Step 3- Within seven working days, we will be in contact with you by telephone and/or in writing to set out this firm’s preliminary position in relation to your complaint, and address any appropriate solutions.
Step 4-If the matter is not yet resolved, we will send you within 14 days a detailed written reply to your complaint (on the assumption there is more detail to give over and above step 3 above) including suggestions for resolving the matter, and including inviting you to a meeting if preferable.
Step 5- At this stage, if you are still not satisfied, you should contact us again and we will arrange for a review of the decision.
Step 6-We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
In the unlikely event that we cannot resolve your complaint you may wish to raise your matter with the Legal Ombudsman.
You have six months (subject to some qualifications as below) from the date of our final response in which to complain to the Legal Ombudsman:
periods for reporting a complaint to the Legal Ombudsman is no longer than:
Within six months of receiving our final response to your complaint and no more than one year from the date of the act or omission being complained about; or no more than one year from the date when you should reasonably have known that there was cause for complaint.
Legal Ombudsman
PO Box 6806 Wolverhampton WV1 9WJ
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
Work Hours: 9am to 5pm Monday to Friday
In the highly unlikely event that you need to make a complaint, and your complaint is not about our service, but is about our conduct,
the Solicitors Regulation Authority (SRA) deals with conduct issues rather than the Legal Ombudsman which deals with service issues.
You can visit the SRA's website here to see how you can raise concerns with them
If the Home Office asks you to attend an interview and we do attend with you, there will be an additional hourly fee charged of £150.00.
Home Office Fees:
Any Home Office fees for making the application. You will pay this to the Home Office directly as part of the application process.
You may incur additional legal expenses related to your matter that are payable to third parties (which we call disbursements) which could include:
Court fees (where applicable). These will be specified to you depending on the claim and do not include VAT;
Counsel’s fees which we would detail to you during the course of the case and which would be subject to VAT at 20%;
Other expenses which will be detailed to you depending on the case and we would at that stage specify whether or not VAT was payable, such as Land Registry or Company search fees.
The fees set out below cover all of the work in relation to the following key stages of a claim: Taking your initial instructions, reviewing the papers and advising you on merits and likely compensation (this is likely to be revisited throughout the matter and subject to change) Entering into pre-claim conciliation where this is mandatory to explore whether a settlement can be reached Preparing a claim or response Reviewing and advising on a claim or response from other party Exploring settlement and negotiating settlement throughout the process Preparing or considering a schedule of loss Preparing for (and attending) a Preliminary Hearing Exchanging documents with the other party and agreeing a bundle of documents Taking witness statements, drafting statements and agreeing their content with witnesses Preparing bundle of documents Reviewing and advising on the other party’s witness statements Agreeing a list of issues, a chronology and/or cast list Preparation and attendance at Final Hearing, including instructions to Counsel
Our costs are calculated on the time spent on the matter and in accordance with our hourly rate.
We are not VAT registered and do not charge VAT, except for disbursements where third parties may do so e.g. Counsel.
We will always provide you with our best estimate of the likely fees in your particular case in each instance as there can be so many variables;
Our pricing for bringing and defending claims for unfair or wrongful dismissal in a case which has only 1 or 2 witnesses, where there are no complex legal arguments and no complicated factors as mentioned below and either the case settles before the final hearing or proceeds to a final hearing which lasts one day: £5,000-£10,000.
In cases with more witnesses but with perhaps one or more of the complicating factors listed below and which proceeds to a final hearing, which might last 2 – 3 days: £10,000-£30,000.
Other cases which have one or more factors set out below, or complex legal, factual or evidential issues and which proceed to final hearing which lasts more than two or three days will probably cost more and we will advise you on the likely costs according to the particular circumstances of your case.
If the case goes to a final hearing we shall instruct a barrister to represent you and their fees will be added in addition to the figures given above. The barrister’s fees will depend upon their seniority and experience. As a rough guide their fees could range between £1000 – 3000 plus per day.
There are many factors that can make a claim more complex, some examples of which are:
If it is necessary to make or defend applications to amend claims or to provide further information about an existing claim
Defending claims that are brought by litigants in person
Making or defending a costs application
Complex preliminary issues such as whether the claimant is disabled (if this is not agreed by the parties)
The number of witnesses and documents if it is an automatic unfair dismissal claim e.g. if you are dismissed after blowing the whistle on your employer.
Allegations of discrimination which are linked to the dismissal
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cases dismissed
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Call us for a quick help! +44(0)7723 950 930
We can accommodate early morning and evening appointments
We also offer to see clients, by appointment only, outside office hours. Please use the form above to book an appointment.